Shipping & Returns
Shipping and Returns
If you have any questions about your order fulfillment time, shipping times, or need additional shipping options, please contact us at 403-703-9087 (Mon-Fri, 8am -5pm MT) and speak with a representative.
Please note that the Alberta Balance Bikes online store will not accept a PO Box address, and a street address is required.
Our shipping policy covers expedited shipping methods. Please contact us at Alberta Balance Bikes at (403) 703-9087 if express shipping is needed. Pricing for these shipments will be calculated at the time of the order, based on the most recently published shipping rates.
Track Your Package
Under normal business conditions, orders are fulfilled in one to three business days. Once your order has shipped, you will receive an email notification that includes the appropriate tracking information for your order.
At this time, this site only offers shipping to addresses within the Canada.
Visit the official Strider Bikes website for international distributors.
Order Changes/ Cancellations
Please contact Alberta Balance Bikes immediately if any changes are needed for an order, including a cancellation. Once an order has been processed, customers will need to refer to our Return Policy.
All the Strider bikes we sell includes a 60-Day Guarantee. Should you need to return an item to Alberta Balance Bikes, please follow these steps:
- Contact us and we will issue you a Return Number. (Which must be prominently marked on the outside of the box.)
- You may return your item with one of the following methods:
- Canada Post (you must send through registered mail and insure for the value of your item).
- UPS/FedEx (you must insure for the value of your item)
- Please include a copy of your packing slip or invoice inside the package, along with a reason for the return.
Credits will be issued to the customer after the bike or accessory is received and processed. Credits will be issued for purchase price of items only, credits will not be issued for any shipping or processing fees.